Limited Lifetime Warranty: Embrace Worry-Free Outdoor Moments
We stand behind the quality and craftsmanship of our smokeless fire pit, and we're confident it will exceed your expectations. To provide you with peace of mind and demonstrate our commitment to excellence, we offer a Limited Lifetime Warranty on our product.
What Does Our Limited Lifetime Warranty Cover?
Our warranty covers manufacturing defects and workmanship-related issues that may arise with your smokeless fire pit during normal use. This includes defects in materials, construction, and components.
Terms and Conditions
-
Limited Lifetime Coverage: The Limited Lifetime Warranty covers the original purchaser of the smokeless fire pit for the duration of the product's life.
-
Serial Number Noting Required: Ensure you note your serial number on your manual when unboxing and prior to use.
-
Proof of Purchase: In the event of a warranty claim, please retain your proof of purchase (receipt or order confirmation) as it will be required to validate your warranty.
-
Exclusions: The warranty does not cover damages or defects resulting from misuse, accidents, alterations, neglect, improper assembly, unauthorized repairs, or any damage caused by non-recommended fuels.
-
Warranty Process: If you encounter any issues covered by the warranty, please contact our customer support team. We may request pictures or further details to assess the problem. If the issue is covered under the warranty, we will repair or replace the affected parts or the entire unit, at our discretion.
-
Shipping: If a replacement or repair is necessary, we will cover the cost of shipping for the warranty claim within the contiguous United States. For international or non-contiguous U.S. customers, shipping costs may apply.
-
Limitations: Our warranty does not extend to indirect, incidental, or consequential damages, including but not limited to loss of use, loss of time, or inconvenience.
Embrace Worry-Free Outdoor Enjoyment
At Coulee Outdoor, we are passionate about providing exceptional products that enhance your outdoor experiences. With our Limited Lifetime Warranty, you can enjoy your smokeless fire pit with confidence, knowing that we've got you covered.
For any questions or to initiate a warranty claim, please reach out to our dedicated customer support team. We're here to ensure your satisfaction and make sure you continue to cherish memorable moments around your smokeless fire pit for years to come.